Payment method
1. By general payment order or payment to a transaction account.
2. By cash on delivery (upon receipt of goods)
After receiving your order, you will receive an email with the exact amount and payment information.
Delivery
The deadline for making items according to order is 20 working days.
We send goods by delivery service. The delivery price depends on whether you want the goods to be sent to you as a regular package or HP Express. Since our products are quite light, a regular package is around 25 kn, while HP express is from 35 kn to 55 kn depending on the place of delivery. For payment on delivery, i.e. by cash on delivery, in addition to postage, the buyer also pays a delivery fee of 3% of the invoice amount.
Free delivery for all orders over 750.00 kn in the Republic of Croatia.
For delivery outside the borders of the Republic of Croatia, you must contact us in advance.
How to order
If you decide to order a product from the Majapatchwork gallery, you should know that a similar but not identical product can be made. For colors, dimensions of the product and motifs, it is best to contact Majapatchwork by email: muticmaja@yahoo.com or by phone at 0958087982 in order to determine the necessary raw material for the production of the product and, in agreement with the customer, to agree on the deadlines for production and delivery.
Product specification
The fabrics we use in our products are cotton on the inside and outside, so they are healthy and gentle on children’s skin. The soft filling inside is anti-allergic and anti-asthmatic siliconized 200 gram cotton wool, 1cm thick.
It is best to wash the products at 40 degrees and air dry, but it is also possible to wash them at 60 degrees and dry them in a tumble dryer. They can also be ironed (the temperature needs to be adjusted since, for example, satin ribbons are sensitive to the highest ironing temperature).
Products made from minky fabric should not be ironed and lower temperatures (30 degrees) are recommended for washing these fabrics.
Security and data protection
Majapatchwork is committed to protecting the privacy of all its customers.
It undertakes to protect the personal data of customers/users by collecting only basic data about them, necessary for the fulfillment of own obligations, for creating invoices and sending goods by delivery service. In agreement with the customer, Majapatchwork will publish a picture of the ordered product on its website.
Page content protection
All content published on www.majapatchwork.com (texts, graphic designs, logos, images, icons and other content not listed but published on the site) is the property of Majapatchwork and their unauthorized use is not permitted.
Products marked with the “Majapatchwork” label are designed and made by Majapatchwork.
The Buyer undertakes not to use the product design, copy them or produce products identical to those with the Majapatchwork label without an express written agreement with the Seller (Majapatchwork).
Return and exchange of goods
1. The deadline for returning/replacing goods is 14 days from receipt of the package and is done with an invoice, exclusively; provided that the items have not been used, washed, damaged, dirty and that the original label has not been removed….
2. If the purchased item has some kind of material defect, the return will be made at the expense of Majapatchwork.
5. If you received an item that is different from the one you ordered by mistake – please contact us by email to arrange all return conditions.
Return of goods:
The Buyer sends the package at his own expense to the Seller’s address by any delivery service except Tisak
The Seller bears the cost of the return up to 30.00 kn (if the Seller’s order error is the fault of the Buyer), if the Buyer’s order error is the fault of the Buyer, the Buyer bears all return costs
6. If the Seller determines that the product you are returning/exchange is not in the same condition as when it was delivered, if the original labels have been removed; the product has been washed or used, we are not obliged to make a refund/exchange.
7. For personalized products, we are not able to make a refund due to the nature of the product itself (but we will try to meet the customer’s wishes when negotiating the order itself so that a refund does not occur).
Terms and Conditions
When placing an order, the customer is deemed to be familiar with our terms and conditions, to have read them, and to accept them.
